Refund policy

We have a 7 day return policy, which means you have 7 days after delivery to request a return.

To be eligible for a return, your item must be received damaged. You’ll also need to show proof via pictures. If approved, you’ll be automatically refunded on your original payment method.

To start a return, you can contact us at sales@ascendinglumination.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@ascendinglumination.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is  damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods unsealed and not in original package. Please get in touch if you have questions or concerns about your specific item.

Exchanges 
No exchanges.

Weather                                                                                                                        We are not in control of the weather conditions at any time. Weather may impact the original condition of products or packaging, including melting, freezing, or damaging. We will take additional steps to reduce this from occurring. Products being exposed to external temperatures for any length of time does not qualify your product as damaged and refundable, if its original condition is not maintained. 

Coupons/Discounts                                                                                                      We reserve the right to not honor discounts if you do not meet the qualifications. Such as using a discount for deliveries to a specific area. Upon order production it is noticed you are out of the area shipping costs will be added to your purchase and delivered once fully paid. We will accept your request to cancel prior to payment since it has not shipped. 

If an order was processed before entering the discount code it must be cancelled and reordered with desired code applied.

Refunds/Cancellations 
If approved, you’ll be automatically refunded on your original payment method. Requests to cancel orders (fully or partially) must be done prior to shipping. If the order has been shipped by or in the possession of the carrier before cancellation request, the order can’t be cancelled or refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

If fraud is suspected please contact your merchant.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.